Terms and Conditions of Use

These Terms and Conditions ("Terms") govern the access and use of the application Ideas CRM ("the Platform") provided by pibiCo Compañía de Inteligencia de Negocio y Control SL ("pibiCo", "we" or "our"). pibiCo is a Spanish company incorporated under the laws of Spain and the European Union (EU), with VAT number ES B52567831 and registered office at Avenida de La Costa, 35-6T, 33201 Gijón, Asturias, Spain.

By accessing, registering, or using the Platform, you ("User") confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform. Users are required to accept these Terms during registration or initial access.

1. Description of Services

1.1 Nature of the service

pibiCo provides SaaS productivity and management solutions enhanced with artificial intelligence (AI) and integrations with calendar, voice and IoT devices. Ideas CRM allows the User to store, record, report, manage and analyse data related to their personal or business processes.

1.2 Data processing and analysis

The Platform processes data generated by Users or devices to produce reports, KPIs, analytics and intelligence. AI models, operated locally on pibiCo servers or via third-party APIs under DPA, may analyse the data to provide insights and process improvements.

2. Eligibility and User registration

2.1 Eligibility

The User must be at least 16 years old. For professional use, the User must be authorised or employed by a legally recognised company, commercial entity or freelancer. By registering the User warrants they meet these requirements.

2.2 Registration

There is no guest mode. All Users must register to obtain an account. Authentication is passwordless: device-bound passkey + 6-digit email-OTP sent to the User's email.

2.3 Onboarding of authorised Users in contracting organisations

The owner or administrator of the contracting organisation may onboard new authorised Users by means of a single-use magic-link invitation (valid for 15 minutes) sent to the invitee's email. The invitation is generated through the pibiCo administrative API (POST /orgs/{org_id}/invites) or, until the self-service organisation panel is available, by request to the pibiCo support team at soporte@pibico.es.

2.4 Acceptance of Terms

By ticking the acceptance box or otherwise indicating your agreement, you agree to be bound by these Terms. If at any time you do not agree, you must discontinue use of the Platform.

3. Subscriptions and payment terms

3.1 Subscription model

Access is provided via subscription under different tiers (Standard, Professional, Enterprise). Each tier includes different fees and limits on Users, documents, transactions, AI credits or API requests. Functional descriptions and prices are published on the Service website and may be updated.

3.2 Trial period

New accounts get free limited access for 14 days with restricted credits and features. After the trial without upgrade, the account remains in read-only mode for 30 days before permanent deletion.

3.3 Payment methods

Subscription fees are billed monthly or yearly in advance. Payments via card, SEPA, Bizum or other authorised methods through Stripe. Invoices are issued in Verifactu format (Spanish RD 1007/2023) via certified SIF and sent to the designated billing email.

3.4 Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the next-cycle invoice is generated.

3.5 Cancellation and refunds

Cancellation can be done at any time from the customer portal. Access remains active until the end of the paid period. No refunds are issued for fees previously paid, unless applicable consumer-protection law (Art. 102 LGDCU for B2C where applicable) provides otherwise.

4. Permitted use and prohibited conduct

4.1 Permitted use

The User may use the Platform only for legitimate purposes, in accordance with applicable laws and these Terms.

4.2 Prohibited conduct

The User shall not:

• Misuse AI features (training models with illicit data, attempting to bypass safeguards).
• Perform scraping, automated crawling, mass indexing, database dumping or programmatic access to the Platform outside the official documented APIs and the established rate limits.
• Reverse engineer, decompile, disassemble or attempt to derive source code or the underlying structure of the Platform.
• Share access credentials, passkeys, OTP codes, backup codes or proprietary Platform content with third parties outside the contracting entity.
• Deliberately overload the infrastructure or attempt denial-of-service.
• Impersonate identities, falsify communications or transmit malware, pornographic, offensive, racist, illegal or rights-infringing content.

4.3 Export of reports and data

The User may export reports or aggregated results generated by the Platform and use them outside it for legitimate purposes. It is strictly forbidden to share directly proprietary methodologies, tools or confidential Platform materials outside it.

5. Intellectual property and data ownership

5.1 User data

The User or respective owners retain all rights, title and interest in the data they enter or transmit to the Platform ("User Data"). By using the Platform, you grant pibiCo a perpetual, irrevocable, worldwide, royalty-free, non-exclusive right to use, process and store User Data in anonymised form to improve our services, analytics and AI models. pibiCo shall not disclose the source of such data in those anonymised use cases.

5.2 AI results

Any result, report or analysis generated by AI from your User Data is your property, provided that applicable subscription fees are fully paid and your account is in good standing.

5.3 Platform IP

pibiCo or its licensors own all rights, title and interest in the code, design, layout, trademarks, service marks and any know-how or methodology related to the Platform. Except for the limited use rights expressly granted, no license, right or interest in any pibiCo intellectual property is transferred to you.

6. Third-party services and APIs

6.1 Integrations

The Platform may integrate with third-party APIs and services including, but not limited to, OCR, voice transcription (Whisper), MQTT brokers, AI model providers (Anthropic, OpenAI), payment gateways (Stripe) and Verifactu SIF issuers (B2Brouter). When using such integrations, the User agrees to comply with the respective third-party terms.

6.2 Third-party liability

pibiCo assumes no responsibility for the performance or availability of third-party services. Use of such services is solely governed by those providers' terms.

7. Data use, privacy and security

7.1 Privacy Policy

Use of the Platform is also governed by the Privacy Policy, which describes how we handle personal data, storage and protection measures.

7.2 Data for improvements

pibiCo may use anonymised and aggregated data to improve the performance, accuracy and reliability of its AI models, tools and Platform features.

8. Warranties and disclaimers

8.1 Service level and "as-is" basis

pibiCo strives to provide a stable and secure Platform. In case of server unavailability, pibiCo will make reasonable efforts to restore availability within 24 hours. Except for this commitment, the Platform is provided "as is" and "as available", without warranties of any kind, express or implied.

8.2 No indirect damages

pibiCo disclaims liability for indirect, incidental, consequential or special damages (including loss of profits, business interruption or loss of data) arising out of or in connection with these Terms or use of the Platform.

8.3 Liability cap

Any liability under these Terms shall be limited to the total subscription fees paid in the 12 months preceding the event giving rise to the claim.

9. Termination

9.1 Termination by pibiCo

pibiCo may terminate or suspend access to the Platform at any time, without prior notice, for misuse of tools, resale or redistribution of content, credential sharing, reverse engineering, copying or modifying the Platform, or for breaching these Terms in any other way.

9.2 Termination by the User

The individual User may request termination from the account panel. If the account belongs to a contracting company, organisation-level termination requests must be submitted by the company's authorised representative to pibiCo support, subject to the contractual agreement between the parties.

10. Governing law and jurisdiction

10.1 Governing law

These Terms shall be governed by and construed in accordance with the laws of Spain and the European Union, without regard to conflict-of-law principles.

10.2 Jurisdiction

Any dispute arising out of or relating to these Terms shall be resolved exclusively in the courts of Gijón, Asturias, Spain. No arbitration mechanism is provided.

11. Changes to the Terms

11.1 Modifications

pibiCo reserves the right to modify these Terms at any time. Any material change will be notified to subscribed Users at least 30 days in advance, by email or in-Platform notification.

11.2 Acceptance of modified Terms

Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of those changes. If you do not agree to the new Terms, you must discontinue use before they take effect.

12. Personal data

The processing of personal data is governed by the Privacy Policy.

13. Contact information

pibiCo Compañía de Inteligencia de Negocio y Control SL
Avenida de La Costa, 35-6T
33201 Gijón, Asturias, Spain
Email: soporte@pibico.es
An internal AI chatbot assistant is also provided in the Platform for immediate support and clarifications.

By registering and using the Platform, the User acknowledges having read, understood and agreed to these Terms and Conditions.

Last updated: 2026-05-10 · Version 1.0.0